bpost en DHL together are
The Benelux Couriers

Meet The Benelux Couriers. We’re combining our logistics solutions to boost cross-border e‑commerce in the Benelux. Together we’re doubling our commitment for your e‑commerce.

Your advantages
Your advantages

Working with The Benelux Couriers allows you to deploy the strengths of both bpost and DHL for the benefit of your customers and make things easier on yourself. What’s not to like?

A one-stop shop for all your Benelux shipments

A one-stop shop for all your Benelux shipments

You’ll have your own Account Manager at bpost or DHL: the choice is yours. No more hassle with different logistics partners: from now on, you’ll have a single point of contact and a single contract for your Benelux shipments.

Faster and cheaper deliveries

Faster and cheaper deliveries

bpost delivers DHL shipments from the Netherlands to Belgium, and DHL does the same for Belgian bpost shipments to the Netherlands. This makes our pick-up and delivery processes more efficient and results in faster deliveries and lower rates.

Parcels delivered the way your customers like it

Parcels delivered the way your customers like it

bpost and DHL are local specialists. bpost knows the wishes of Belgian consumers inside out, and DHL is perfectly up-to-date on the requirements of the Dutch. From now on, both your Belgian and Dutch customers will receive their parcels exactly the way they like it.

Customer confidence

Customer confidence

Both bpost and DHL will continue to deliver parcels under their own name. Nothing will change for your customers in that respect: they will continue to receive their parcels from their trusted parcel supplier.

bpost folder bpost Belgium pointer

Report How foreign web shops can score with Belgian consumers

bpost studied Belgian consumers’ expectations of their online purchases and deliveries for you, and the results of this research are presented in a report:

  • A look at Belgian online shopping behaviour
  • The preferences of Belgian online consumers
  • Ten tips for web shop success in Belgium
Download the report

Bpost services
Our services

bpost en DHL don’t just know the wishes of Belgian and Dutch online consumers; we also have the delivery solutions to fulfil them.

Fast delivery

Fast delivery
throughout the Benelux

  • The next working day
  • Also in the evening (NL)
  • Also on the weekend (NL)
Delivery where and when your customers prefer

Delivery where and when
your customers prefer

  • At home or some other address
  • At a bpost or DHL pick-up point
  • At a bpost or DHL pick-up point
  • In one of your shops
Home delivery

Home delivery according to
your customers’ wishes

  • A neighbour chosen by the customer (BE)
  • A safe place around the home (BE)
  • A selected pick-up point
  • Second delivery attempt to the customer’s door (NL)
Clear delivery information

Clear delivery
information

  • Online tracking of each shipment
  • Delivery information by email
  • Option to adapt the delivery
Easy return possibilities

Easy
return possibilities

  • Automatically create return labels
  • Return a package via 4,200 collection points
  • Various payment models
Easy integration

Easy integration
into your web shop

  • Integration via APIs
  • Integration through plug-ins
  • Tailored solution

How it works in practice

Belgian web shop Dutch customer

Belgian web shop
Dutch customer

 
step 1 01

A customer in the Netherlands makes an online purchase from your Belgian web shop.

step 2 02

The postman collects the parcel from your location or you provide it to bpost via a post office, postal point, parcel locker or (Hyper) MassPost Centre.

step 3 03

bpost takes the parcel to the DHL sorting centre.

step 4 04

DHL delivers the parcel to your customer in the Netherlands the next working day.

 

Dutch web shop
Belgian customer

Dutch web shop Belgian customer
 
step 1 01

A customer in Belgium makes an online purchase from your Dutch web shop.

step 2 02

DHL collects the parcel from your location or you provide it to a DHL Service Point.

step 3 03

DHL takes the parcel to the bpost sorting centre in Brussels.

step 4 04

The postman delivers the parcel to your customer in Belgium the next working day, according to his or her preferences.

 
 

Bpost contact
Working with The Benelux Couriers

If you’d like a free quotation or more information, contact your bpost or DHL Account Manager.
If you aren’t a bpost or DHL customer yet, fill in the contact form and we’ll get right back to you.

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